At UPMED, we prioritise the privacy and security of your personal information. This policy explains how we collect, use and protect your data when you use our website or services. By using UPMED, you agree to the terms in this policy.
Who we are
Our website address is https://upmed.net. UPMED is an online platform offering memberships and subscriptions for medical education and related services.
What data we collect
We collect and use only the data needed to provide and manage memberships and subscriptions:
- Personal information: name, email address, contact information and any data submitted during sign-up.
- Membership data: details about your chosen membership or subscription level.
- Payment information: we collect payment details securely through third-party payment processors.
No sensitive data, such as race, religion or health details, is collected.
How we use your data
- To manage and maintain your membership or subscription.
- To communicate with you about your account, subscription updates and service improvements.
- To process payments securely and manage billing.
- To improve the functionality and user experience of our website.
Who we share your data with
We do not share, sell or distribute your data to any third parties.
- Payment details are processed securely by our payment gateway and are not stored on our servers.
- Visitor comments, if any, may be checked through an automated spam detection service.
Cookies
Our website uses cookies to improve your experience.
- Temporary cookies are used to check whether your browser accepts cookies.
- Login cookies are set for user authentication and are removed when you log out.
- Cookies for display preferences or user settings last for up to one year.
You can manage or disable cookies through your browser settings.
How long we keep your data
- For registered users, we keep your personal information as long as your account is active.
- For inactive accounts, data is kept for administrative purposes unless deletion is requested.
- Membership and subscription details are kept for administrative purposes.
Your rights over your data
- Access: request an exported file of the personal data we store about you.
- Deletion: request deletion of your personal data, except data required for administrative purposes. See Data deletion.
- Modification: edit or update your personal information through your account settings.
To use these rights, contact us at [email protected].
Where your data is sent
Visitor comments may be checked through an automated spam detection service. All other data is stored securely on our servers and is not shared with external parties.
Data security
We use industry-standard security measures to protect your data from unauthorised access, disclosure or misuse. However, no system is completely secure, and we encourage you to protect your account credentials.
Changes to this policy
UPMED may update this policy as needed for administrative requirements or to improve our data practices. Updates will be sent to users by email or posted on this page.
Questions about this policy?
Send us a message through our contact form and we will reply by email.
By purchasing a UPMED membership, you agree to the following terms and conditions.
Membership access
- Membership gives access only to the benefits included in the selected plan.
- Access is personal and must not be shared, transferred or resold.
- Membership begins once payment is confirmed and access is activated.
Subscription period
- Membership remains valid for the duration of the purchased plan.
- Access expires automatically at the end of the subscription period unless renewed.
Payments
- All membership fees must be paid in advance.
- Prices may change for future purchases without prior notice. Existing memberships are not affected.
Refund policy
- All membership fees are non-refundable.
- No refunds or returns are issued once a payment has been made. See the Refund / return policy.
Website & WhatsApp services
- UPMED strives to provide uninterrupted access, but does not guarantee continuous availability of the website or WhatsApp services.
- Temporary interruptions due to maintenance, technical issues or circumstances beyond our control do not entitle members to refunds or compensation.
Content usage
- All content provided through UPMED is for personal educational and informational purposes only.
- Copying, reproducing, distributing or sharing paid content without written permission is prohibited.
Account responsibility
- Members are responsible for keeping their account credentials confidential.
- UPMED may suspend or terminate accounts involved in misuse, unauthorised sharing or fraudulent activity.
Changes to membership benefits
- UPMED may update, modify or improve membership features, services or content at any time without prior notice.
Limitation of liability
- UPMED is not liable for any direct, indirect, incidental or consequential losses arising from the use of its website, WhatsApp services or membership content.
Questions about these terms?
Send us a message through our contact form and we will reply by email.
UPMED provides online medical education resources, memberships and related digital services through its website and official WhatsApp channels.
How services are delivered
Services are delivered according to the benefits included in the selected membership plan and become available after successful payment and account activation.
Availability
We strive to provide reliable and uninterrupted access. Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our control.
Changes to services
UPMED may update, modify or improve its services, website content and membership features at any time to improve the user experience.
Questions about this policy?
Send us a message through our contact form and we will reply by email.
UPMED provides digital memberships and online services. Please read this policy before making a payment.
All payments to UPMED are final. No refunds or returns are issued.
No refunds
All membership fees are non-refundable. Once a payment has been made, no refunds or returns will be issued.
Duplicate or mistaken payments
If a payment is charged in error or twice, please contact UPMED promptly with the payment details so that it can be reviewed.
Questions about this policy?
Send us a message through our contact form and we will reply by email.
At UPMED, we respect your privacy. You can ask us to delete your account data at any time.
How to request deletion
Fill in the form below. Each request is processed manually to make sure all data linked to your account is permanently removed. Please allow up to 7 working days for the process to complete.
Data that we need to keep for administrative purposes, such as payment records, is kept as described in our Privacy policy.
Other questions?
Send us a message through our contact form and we will reply by email.